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Learn more about CRM best practices & solutions. Register for complimentary webcasts with CRM experts and advisors.
View our latest webcast:
 How Mobile Technology Drives Sales Productivity | hosted by SellingPower.com
| Maximizer CRM Webcast Details |
| How Mobile Technology Drives Sales Productivity | hosted by SellingPower.com |
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As the business environment continues to present its challenges, many sales leaders are realizing the need for more efficient ways for their teams to keep with customer demands. In this challenging economy, investments in laptops can prove to be costly and cumbersome while mobile devices, such as BlackBerry® smartphones, are found to dramatically speed up sales processes while reducing the cost of selling. Listen to some of the industry’s leaders discuss critical topics such as:
- How to design a mobile communications strategy that improves sales effectiveness
- What leading companies are achieving with mobile CRM
- How mobility is more fundamental than ever for improving productivity and responding to customers
Presenters:
Barry Trailer | Managing Partner, CSO Insights
Tim Grimes | Senior Business Develoment Manager, CRM & Field Services, Research In Motion
Angie Hirata | Worldwide Director, Marketing & Business Developent, Maximizer Software
Who should view:
Mobile professionals, sales and account managers, field service representatives and senior executivies.
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| CRM & Talking to Customers in Financial Terms |
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While social, political, and economic influences have always played a role in the progression of Customer Relationships Management (CRM), never before has such a dramatic impact been felt than today’s economic environment. The key outcome of this influence is a new requirement that businesses are able to talk to their customers in economic terms. This webcast discusses the evolution of CRM, where it is today - including the role of mobile CRM - and how to move forward in this highly competitive and challenging environment.
Host: Willis Turner - President & CEO, Sales & Marketing Executives International (SMEI)
Presenter: Steve Olyha, Stonebridge Consulting
Who should view:
Business managers and executives seeking to improve the bottom line performance of their business.
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| Win More Deals & Increase Customer Satisfaction with Mobile CRM |
Mobile devices and smartphones have become a convenient staple of business executives and sales professionals in today’s fast-paced marketplace. But only recently have field sales and service professionals realized the true potential of mobility when combined with the power of CRM. With mobile CRM, your smartphone of choice will not only evolve beyond email and calendar access – it will transform the way you do business.
This webinar, with industry experts, explains:
- The evolution of CRM – from access on your Windows desktop, to the convenience of web access, and now, the power of mobile CRM
- Mobile CRM - trend or business essential?
- Best practices for implementing a mobile CRM strategy
- Business drivers and benefits of mobile CRM
Host: Willis Turner - President & CEO, Sales & Marketing Executives International (SMEI)
Presenter: Barton Goldenberg - Founder, ISM Inc.
Who should view:
Mobile professionals, sales and account managers, field service representatives and senior executives.
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Leave Your Laptop Behind:
Boost your Sales & Customer Relationships with Mobile CRM |
As rapid advancements in mobile device hardware, applications and network speeds move forward in the mobile marketplace, the idea of replacing slow and bulky laptops with mobile devices is becoming more of a reality. “Leave Your Laptop Behind” is the topic of the Executive Breakfast Seminar, hosted by ISM Inc, that showcases a panel discussion on the benefits of BlackBerry and Maximizer Mobile CRM solutions. Learn how a smart mobile CRM solution can help your company achieve optimal sales productivity, customer satisfaction, and ultimately – win more deals in the field.
Host:
Angie Hirata, Worldwide Director, Marketing & Business Development
Featured Speakers:
Paul Briggs, Research in Motion
Barton Goldenberg, ISM Inc.
Who should view: Mobile professionals, sales and account managers, field service representatives and senior executives.
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| Maximizing Lead Conversion to Win More Deals |
For most marketers, lead generation is one of the top priorities. But sales professionals will tell you that a lead isn't a sales opportunity until it's been fully qualified. This webinar explores ways to improve lead management to win more deals and ultimately increase revenue – including breaking down the artificial departmental wall between marketing and sales.
In this webinar, learn to:
- Design lead generation processes that will increase sales revenue
- Fill gaps in the pipeline with more qualified leads
- Nurture leads with ongoing targeted communications
- Track and fine tune campaigns to improve success rates and maximize ROI
Host: Angie Hirata, Worldwide Director, Marketing & Business Development
Who should view: Marketing and Sales managers and executives faced with the challenge of improving revenues through more qualified leads
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Mobilize your Sales Staff with BlackBerry and CRM |
Speed and data volumes have held many people back from using mobile devices for more than just phone and email - until now. With faster data access and higher customer expectations to be available and responsive all the time – mobile customer management is now a must-do.
In this webcast with industry experts, learn how to:
- Keep up with customer demand with real-time information
- Capitalize on mobile device appeal, providing staff with information in their pockets
- Get feedback from the field to maintain an updated sales forecast
- Determine which devices and features are appropriate for your staff
- Evaluate your needs for online and offline availability of information
Presented by:
- Paul Briggs, Senior Marketing Manager, Research in Motion (RIM)
- Laurie McCabe, VP, SMB Insights & Business Solutions, AMI Partners
- John Easton, Manager, Product Management, Maximizer Software
Who should view: Sales managers and road warriors who need real-time productivity all the time. Business managers interested in taking the next step in real-time customer relationship management.
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3 Keys to Preparing for CRM Success |
Companies invest in CRM technologies in order to increase revenue, lower operating costs and improve customer satisfaction. Buying and installing CRM software without a well-defined plan is not the answer. Learn how a clear business strategy for your CRM processes and goals will allow you to achieve your business objectives and maximize the return on your CRM investment.
Host: Martin Van Gogh, Professional Services Manager Maximizer Software
Who should view: CRM project managers, business managers and IT managers evaluating CRM solutions.
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What's New in Maximizer CRM 10? |
Maximizer CRM 10 builds on the award-winning platform of Maximizer Enterprise 9.5. In this webcast, see what's new in Maximizer CRM 10 including sales, marketing, and customer service & support. We will review and demonstrate the top 10 new enhancements in Maximizer CRM 10 including:
- More Mobile Device Access Options: NEW Maximizer CRM for your BlackBerry®
- Improved, faster Web Access for employees and administrators to access critical customer information wherever you are
- Better Business Visibility with support for SQL Reporting Services and Radius 90, dashboard improvements, more out-of-the-box reports and more flexibility gives you the power to visualize and maximize success.
- On-Demand Sales & Professional Coaching (CanDoGo™)
- Built for Microsoft Platform: Link to Dynamics GP, support for SQL Express, Vista Gadgets
- User Productivity: Improved business calendar and email management
- Maximize time, maximize revenue, and maximize team performance with enhancements in the sales module.
- Maximize results and ROI with enhancements in the marketing module, such as improved web form lead capture
- Architecture built for integration: Web services, interface customization
- Tightened Security and Improved Administration
Who should view: Users of earlier versions of Maximizer Enterprise.
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Improve Productivity with Maximizer CRM & Microsoft Office |
If you're like most people, you rely on Microsoft Office tools like Outlook, Word and Excel to do your job. In this webinar, learn how to use Maximizer Enterprise CRM with Microsoft Office to work even more efficiently. Save emails to client records, personalize your proposals with merge fields, export data to Excel for detailed analysis - and more! Also learn how to centralize information and collaborate more effectively - so you can reduce email clutter and focus on your daily actions.
Who should view: Professionals who currently use Microsoft Office, and wish to improve productivity through efficient integration with Maximizer Enterprise CRM.
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Extending the Value of CRM through Mobility |
Mobile CRM is becoming a “must-do” for many field sales and service organizations. It allows representatives to access and update their CRM information from anywhere using a mobile device — such as a BlackBerry.
In this webcast, Forrester Research will share insight on how to:
- Use your mobile CRM solution to respond faster to customers and close more sales
- Increase the adoption rate of your CRM system, by putting customer information in the pockets of your mobile employees
- Gain a competitive advantage by having quick access to information you need…wherever, whenever
Host: Liz Herbert, Senior Analyst at Forrester Research &
William Anderson, EVP of Technology for Maximizer Software.
Who should view: Maximizer CRM Mobile Clients
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Ensuring a Successful CRM Implementation |
Implementing CRM in your organization is more than just installing software. CRM is a business strategy that starts with a leadership vision and encompasses a customer-centric culture, business processes and software tools. Based on experiences of hundreds of CRM implementations worldwide, Maximizer Professional Services consultants discuss 7 specific tips on how you can ensure a successful implementation for your company. This includes real-life examples on what worked for companies such as Senior Flexonics Pathway, Wilden Pump & Engineering, and Lifeway Christian Resources.
Who should view: Business consultants, team leaders, managers and executives who have the responsibility to ensure a successful CRM implementation in their department or company.
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| Sales & Marketing Expert Advisor Series Details |
Turning a No into Yes:
A Rx for Handling Objections Profitably |
| Let's assume you have done all the right things during the sales cycle and you still experience hesitation or objections at the end - don't worry. It happens to even the top 10% of sales people some of the time. What should you do?
Join us to learn how to answer the most annoying sales objections such as “I’ll need to think it over, call me back next week!”, “your price is too high”, "I have no time to talk to you right now” and "I’m not the decision maker”.
Colleen will also help you discover sales techniques to: |
Watch Webcast
Presented by:
Colleen Francis |
- Reduce the number of objections you hear;
- Gain control of the conversation;
- Convert more objecting prospects into paying clients;
- Try "New and Improved" responses to age-old objections;
- Learn the top 3 sales mistakes that lead to objections - and what to do instead;
- Have prospects answer their own objections;
- Discover why acknowledging that a prospect might be correct can actually speed up the sale; and
- 2 " killer" objection handling techniques!
- Get real time answers to you most nagging objections
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How to Connect With C-level Executives |
Keith Ferrazzi rose to chief marketing officer posts with Deloitte Consulting and Starwood Hotels, and later CEO positions with a computer games company and his own consultancy Ferrazzi Greenlight, largely due to his ability to forge genuine connections with the right people. He’s even written a book about building relationships for success, Never Eat Alone, which instantly became a bestseller and has inspired many to draw comparisons of Keith to business legends Dale Carnegie and Harvey Mackay. Now in this Maximizer webinar, Ferrazzi will share with us his insights and secrets to connecting with C-level executives, including the following: |
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Presented by:
Keith Ferrazzi, Founder & CEO, Ferrazzi Greenlight |
- How to get access to even the most powerful, busy executives How to turn business relationships into genuine personal relationships
- Why the most impactful things you can do for executives are sometimes not related to business at all
- How to maintain these relationships using Ferrazzi Greenlight’s ERM (Executive Relationship Management) methodology
- Secrets to ultimately realizing revenue from these relationships
- Common mistakes people make when building relationships for career success
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Cold Calling: Getting Successful Sales Results |
If the phrase cold-calling makes your blood run cold, you’re not alone. When we think of cold-calling we often conclude that we’re bothering our prospects and worse, that they will reject us. On the contrary, combined with effective skills and techniques, it can help you find new customers and sales that you never would have found! During the webinar, learn how to “do the numbers” and make cold calls on a regular basis that get real results to build your pipeline.
Also take home valuable tips on how to get past the gatekeeper, overcome common objections, and leave effective voicemail messages that actually get returned. Finally, learn how to turn cold-calling into a highly effective best practice that becomes a regular part of your successful daily prospecting. Join us and see how to get results out of cold-calling, and how to make it actually a fun way to find new customers! |
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Presented by:
Andrea Sittig-Rolf, President, Sittig Incorporated |
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The Power of Principles: Emphasizing Ethics
in Your Sales & Marketing Culture |
| Purchasers today are more knowledgeable than ever and transparency in business practices is imperative for building and keeping relationships in the marketplace. In this session, learn how to maintain those valuable business relationships by implementing ethical business practices that will help you build and maintain loyal customers, build the kind of trust that will help you sell at a higher margin, and recruit and retain top performing sales personnel. The bottom line result - ethical practices will help you build revenue while reducing costs through employee retention and high margin selling. Join us to find out how you can implement these practices today! |
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Presented by:
Willis Turner, President & CEO, Sales & Marketing Executives International (SMEI) |
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Increase Sales Effectiveness with the right Sales Training |
Few companies have the right approach to selling. Some have no approach at all. In this webinar on sales effectiveness, learn how to maximize the impact of your investment in sales processes and training. You will see that by using the right methodologies and training as a strategic competitive advantage, you will be able to win more deals and gain new customers.
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Presented by:
Dave Stein, CEO & Founder, ES Research Group |
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Out-Communicate your Competition to Win the Deal |
Many top business leaders agree: the number one business skill is the ability to communicate, and superior communication skills lead to success. But can such skills be easily learned? The answer is a resounding yes! Based on extensive research with over 200 corporate decision-makers from leading organizations such as DaimlerChrysler, Oracle, Corporate Express, and Verizon, this presentation reveals seven sure-fire communication approaches that build trust and enable you to out-communicate and out-sell your competition. Attend this webinar and learn details of how to implement the seven "Buyer Approved" secrets into your sales tactics.
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Presented by:
Michael Schell, Founder & CEO, Approved Group |
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CRM Implementation Realities for Small to Medium-Sized Business |
If you're a small or medium-sized business thinking about investing in CRM solutions, don't miss this opportunity to watch and listen to this exclusive webcast to hear the latest information impacting businesses like yours. Sheryl Kingstone, CRM Strategies Program Manager with the Yankee Group, will discuss:
- Critical issues to consider when implementing CRM.
- A realistic Total Cost of Ownership for your business - for your investment today and in the future.
- How to link your CRM initiative with business performance to measure return on value.
- Recommendations on CRM selection and implementation based on best practices witnessed by the Yankee Group.
- How one company implemented a strategic CRM initiative to see 400% increase in revenue and 20% increase in market share.
Who should watch: CRM project managers and business managers evaluating CRM solutions. |
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Presented by:
Sheryl Kingstone, Program Manager, CRM Strategies Advisory Service, Yankee Group
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Check out the list of LIVE Webinars HERE.
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