Customer Self-Service with Maximizer CRM

With Maximizer CRM’s Customer Web Access, your customers are able to login to a web portal that is integrated with your CRM system. Through this self-service option that provides today’s demanding customers with quick access to their online order status and service ticket information, it reduces your team’s workload so they can spend their time in areas where their expertise is required.

• Reduce calls by giving customers and partners the ability to search your online Knowledge Base for product updates and answers to frequently asked questions
  
  
• Improve customer satisfaction by allowing customers to create and check the status of customer service cases themselves
  
  
• Enable customers to check the status of online orders, when used with Maximizer CRM Order Desk